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Terms and conditions of sale

6. Payment and security

6.1 BY CREDIT CARD

Payment is made on our secure payment interface for orders placed on motoblouz.com, and also on our electronic payment terminal for orders placed in the Motoblouz Shop. This means that no banking information can be misappropriated by a third party. Payment by credit card is therefore perfectly secure. Motoblouz.com certifies that it does not hold any banking information entered during the ordering process. All bank details are transmitted in real time to our partner Hipay. For purchases made on the web, as your account is debited when your order is prepared, Hipay provides us with a pre-authorized debit, valid for 6 days. If shipment takes place after these 6 days, your account may be debited again. In-store purchases are debited immediately.

Payment security : Your credit card details are encrypted using the TLS(Transport Layer Security) protocol, and are never transmitted unencrypted over the network. Payment is made directly to the bank. Motoblouz.com has no access to these details, and does not store them on its servers. That's why you'll be asked for them again each time you make a new transaction on our site.

6.2 VIA PAYPAL

Your payments are made directly on the PayPal site via encrypted pages using the TLS (Transport Layer Security) protocol. Motoblouz.com has no access whatsoever to your bank details.

6.3 VIA APPLE PAY

Simply authenticate yourself with Face ID, Touch ID or your access code. Apple Pay uses a number specific to your device and a unique transaction code. Motoblouz.com has no access to your bank details.

6.4 PAYMENT IN INSTALMENTS (FROM 3X TO 10X)

6.4.1 Payment solutions


Payment options Minimum purchase Maximum purchase Fees (in % of total order amount) Examples
3x (FLOA)* 50€ 6000€ Free For a purchase of 129€: deposit of 43€ followed by 2 monthly payments of 43€.
Total amount due: 129€.
4x (PayPal)* 30€ 2000€ 0% For a purchase of 200€: deposit of 50€ followed by 3 monthly payments of 50€.
Total amount due: €200
4x (FLOA)* 50€ 1500€ 2,61% For a purchase of €200: deposit of €51.29 followed by 3 monthly payments of €51.29.
Total amount due: €205.16
1500,01€ 3000€ 2,46%
3000,01€ 6000€ 1,82%
10x (FLOA)* 200€ 3000€ 7,3% For a purchase of €500: deposit of €53.65 followed by 9 monthly payments of €53.65.
Total amount due: €536.50

*Subject to eligibility and acceptance by the financing organization.

IMPORTANT: for payments in 10x, an additional verification system may be required to guarantee the security and acceptance of your financing. You will need to select your bank and enter your login details. This procedure is 100% secure to guarantee the protection of your data.

6.4.2 Special conditions for payment in instalments

FLOA

3X FREE

Motoblouz.com offers you its payment facility to pay in 3 instalments by credit card from a purchase of €50. This service is available on motoblouz.com. The total amount of the order will be divided into 3 monthly payments. The first instalment will be debited upon validation of the order and payment. Subsequent instalments will be debited every 30 days from the date of the 1st instalment. Valid for Metropolitan France and overseas territories.

This financing service is provided by our partner FLOA. If you wish to subscribe to this service, your details will be forwarded to FLOA who, subject to acceptance of your application, will provide you with a payment schedule showing the various monthly instalments.

As soon as your order has been confirmed, you will pay the 1st monthly instalment clearly displayed. You will then be debited for the remaining instalments according to the payment schedule you have been given.

4X & 10X

For all purchases over the minimum purchase amounts (see table above) made in France (including Corsica and French overseas departments and territories), customers can pay for their order in 4 or 10 instalments with FLOA. When paying for your order, choose "Pay from 4x to 10x". This financing service is provided by our partner FLOA. If you wish to subscribe to this service, your details will be forwarded to FLOA, who, subject to acceptance of your application, will provide you with a payment schedule summarizing the different monthly instalments.

As soon as your order has been confirmed, you will pay the 1st monthly instalment plus the financing charges clearly displayed (smoothed over all your monthly instalments). You will then be debited for the remaining instalments according to the payment schedule you have been given.

FLOA GENERAL TERMS AND CONDITIONS
FRANCE

Payment in 3x, 4x by credit card with our partner FLOA

Our financial partner FLOA, offers payment solutions for your purchases of goods and/or services, in deferred, 3 or 4 instalments by credit card. These payment solutions are reserved for individuals (natural persons of legal age) residing in France, holding a Visa or MasterCard bank card with a validity date corresponding to the duration of the repayment. FLOA, RCS Bordeaux 434 130 423, headquartered at Immeuble G7 - 71 Rue Lucien Faure, Bordeaux (33300), is subject to supervision by the Autorité de Contrôle Prudentiel et de Résolution (ACPR), 4 Place de Budapest, CS 92459, 75436 PARIS CEDEX 09, and is registered with ORIAS under number 07 028 160 (www.orias.fr).

FLOA reserves the right to accept or refuse your financing request; you have a legal 14-day cooling-off period. For more information, click here.

We would like to draw your attention to the fact that if you ask to pay for your order of goods and/or services by means of these payment solutions, your personal data will be transmitted to FLOA Bank for the purposes of studying your financing request, managing your credit contract and, where applicable, collection. For further information, click here.

Credit is a commitment and must be repaid. Check your ability to repay before committing yourself.

Payment in 10X by credit card with our partner FLOA

Credit commits you and must be repaid. Check your ability to repay before committing yourself.

Our financial partner, FLOA, offers you the possibility of financing your purchases of goods and/or services on credit. This credit solution is reserved for private individuals (over 18 years of age) residing in France, holding a Visa or MasterCard bank card with a validity date 6 months or more beyond the purchase date. FLOA, RCS Bordeaux 434 130 423, whose head office is located Immeuble G7 - 71 Rue Lucien Faure in Bordeaux (33300) and registered with the ORIAS under number 07 028 160 (www.orias.fr).

FLOA reserves the right to accept or refuse your request for financing; you have a legal right of withdrawal. We would like to draw your attention to the fact that if you ask to pay for your order of goods and/or services by means of this credit solution, your personal data will be transmitted to FLOA for the purposes of studying your financing request, managing your credit contract and, where applicable, debt collection.

Example of a purchase of €500 financed with an assigned credit (1) of €446.75: Deposit of €53.25 followed by 9 monthly instalments (2) of €53.25 at a fixed APR of 18.55%, fixed borrowing rate of 17.14%. Total amount due by borrower = €479.25, including €32.50 cost of credit. (1) Subject to acceptance of your application by FLOA. You have the legal right of withdrawal. (2) Indicative example with no contractual value, calculated on the basis of a first payment due 30 days after the date of financing. Interest rates in effect on 04/08/2023 subject to change.

BELGIUM
3X FREE

If you enter an invalid billing address, the message "purchase cannot be completed" will be displayed. In this case, please check that the address you have entered is valid.

Our financial partner FLOA offers payment solutions for your purchases of goods and/or services in 3 instalments (within two months) by credit card, free of charge. This payment solution is reserved for individuals (natural persons of legal age) residing in Belgium and holding a Visa or MasterCard bank card that has not expired before the last repayment due date. FLOA, SA au capital de 72.297.200 € - RCS Bordeaux 434 130 423, whose registered office is located Immeuble G7 - 71 Rue Lucien Faure 33300 Bordeaux, FRANCE. Subject to supervision by the Autorité de Contrôle Prudentiel et de Résolution (ACPR) 4 Place de Budapest, CS 92459, 75436 PARIS, FRANCE.ORIAS n° 07028160 (www.orias.fr)".

FLOA reserves the right to accept or refuse your financing request; you have a statutory 14-day cooling-off period. For more information, click here.

We draw your attention to the fact that if you ask to pay for your order of goods and/or services by means of one of these payment solutions, your personal data will be transmitted to FLOA for the purposes of studying your financing request, managing your credit contract and, where applicable, collection. For further information, click here.

PAYPAL 4X

Your payments are made directly on the PayPal site via encrypted pages using the TLS (Transport Layer Security) protocol. Motoblouz.com has no access whatsoever to your bank details.

All you have to do is select Paypal when making your payment. Once connected to the Paypal server, scroll down and select payment in 4 instalments. The amount of the 4 instalments and the fees are clearly displayed on the screen. As with conventional Paypal payment, the transaction is perfectly secure and Motoblouz.com has no knowledge of your bank details.

6.5 DEFERRED PAYMENTS WITH FLOA (BUY NOW, PAY LATER!)

6.5.1 Payment solutions


Payment options Minimum purchase Maximum purchase Fees (in % of total order amount) Examples
15 days 30€ 1000€ Free For a purchase of 100€: the sum of 100€ is debited 15 days after validation of your payment.
Total amount due: €100
30 days 30€ 1000€ Free For a purchase of €200: €200 will be debited 30 days after your purchase.
Total amount due: €200

*Subject to eligibility and acceptance by the financing organization.

6.5.2 Special conditions for deferred payment

FRANCE

For all purchases over the minimum purchase amount (see table above) made in France (including Corsica and French overseas departments and territories), the customer has the option of paying 15 days or 30 days after the purchase with FLOA. When paying for your order, choose deferred payment (in 15 or 30 days). This financing service is provided by our partner FLOA. If you wish to subscribe to this service, your details will be forwarded to FLOA who, subject to acceptance of your application, will provide you with a payment schedule showing the various monthly instalments.

Once your order has been validated, you will pay the amount and the financing charges clearly displayed 15 or 30 days later.

Please note that cards with systematic authorization such as Electron or Maestro, Revolut and Nickel accounts, e-cards, virtual cards, Indigo cards and American Express are not accepted for 15- or 30-day deferred payment.

Credit is binding on you and must be repaid. Check your ability to repay before committing yourself.

BELGIUM

If you enter an invalid billing address, the message "purchase cannot be completed" will be displayed. In this case, please check that the address you have entered is valid.

Our financial partner FLOA offers payment solutions for your deferred purchases of goods and/or services by credit card, free of charge. This payment solution is reserved for individuals (natural persons of legal age) residing in Belgium, who hold a Visa or MasterCard bank card that does not expire before the last repayment due date. FLOA, SA au capital de 72.297.200 € - RCS Bordeaux 434 130 423, whose registered office is located Immeuble G7 - 71 Rue Lucien Faure 33300 Bordeaux, FRANCE. Subject to supervision by the Autorité de Contrôle Prudentiel et de Résolution (ACPR) 4 Place de Budapest, CS 92459, 75436 PARIS, FRANCE.ORIAS n° 07028160 (www.orias.fr).

FLOA reserves the right to accept or refuse your financing request; you have a statutory 14-day cooling-off period. For more information, click here.

We would like to draw your attention to the fact that if you ask to pay for your order of goods and/or services by means of one of these payment solutions, your personal data will be transmitted to FLOA for the purposes of studying your financing request, managing your credit contract and, where applicable, collection. For further information, click here.

6.6 BY GIFT CARD

The gift card offers you the assurance of a successful gift every time. It can be used throughout the Motoblouz.com site and is used when you choose your method of payment. It can also be used in our Seclin and Carvin stores.

The use of the gift card to pay for your order can be combined with our current promotional codes. The amount of the gift card can be used in several instalments. The gift card is valid for one year from the date of purchase.

When your order is returned, your gift card is credited to your customer account as a purchase voucher.

The gift card is non-refundable.

ATTENTION: the sale of gift cards on the Motoblouz site is not available to customers residing outside Europe (including French overseas departments and territories).
Payment in 3x without charge is not available for the purchase of gift cards. Vouchers cannot be used for the purchase of gift cards.

6.7 BY BANK CHECK

In the case of payment by cheque, your order is reserved for 15 days. After this period, without receipt of your cheque, your order will be cancelled. The order will only be processed on receipt of your cheque and after validation. The announced delivery time may vary according to the time taken to receive your payment.

Payment by cheque is available on our site up to 1500€. Payment for orders over €1,500 is still possible, but please contact customer service on 03.21.43.33.04.

You can also pay for your order in 3 instalments, free of charge, for orders of €150 or more and a maximum value of €1,500. Payment for orders over €1,500 is still possible, but please contact your customer service department on 03.21.43.33.04.

Procedure :

  • Date your cheques on the day of purchase.
  • Note your order number on the back of each cheque.
  • The first cheque will be debited immediately, and the others at monthly intervals.
  • If you wish, you can note the debit day of your choice in the month.

6.8 BY BANK TRANSFER

Your order is reserved for 15 days. If we do not receive your bank transfer within this period, your order will be cancelled. The order will only be processed once your bank transfer has been received and validated. The announced delivery time may vary according to the time taken to receive your payment. Payment by bank transfer is available directly on the site up to 1500€. For payments above this amount, please contact our customer service department on 03.21.43.33.04. In the case of payment by bank transfer, any additional charges applied by the issuing bank cannot be deducted from the payment to be received. Each party must bear the transfer charges applied by its bank.

6.9 CASH

When placing an order in the Motoblouz Shop in Carvin or in the Seclin store, you may pay for your order in cash. This method of payment is not available on motoblouz.com.

6.10 PAYMENT BY ILLICADO CARD

It is now possible to pay for all or part of your order with an Illicado gift card.

1. Enter the gift card number on the back of the card (19 digits) in the field provided.

2. After scratching the grey area on the back of the gift card, enter the visual cryptogram in the field provided (3 digits).

It is possible to make a partial payment by Illicado gift card and complete the order by credit card.

In the event of cancellation or return for refund of all or part of the order, your Illicado gift card will be re-credited directly. ATTENTION: Remember to keep your Illicado card. If your Illicado gift card is no longer active, a credit note will be available in your Motoblouz customer account.

For more information on the Illicado card, click here .

6.11 BANCONTACT PAYMENT

It is now possible to pay for all or part of your order with Bancontact.

With Bancontact, you can pay easily, quickly and securely. When validating your order, select the Bancontact payment method and you will be redirected to the Bancontact online portal. Motoblouz.com has no knowledge of your bank details. Payment is made by scanning the QR code with the Bancontact application on your smartphone, or by using your bank card and a digipass. Bancontact payments are debited immediately when the order is placed.

6.12 PAYMENT BY iDEAL

It is now possible to pay for all or part of your order with iDEAL.

With iDEAL, you can pay easily, quickly and securely. When validating your order, select the iDEAL payment method and you will then be redirected to the iDEAL online portal. Motoblouz.com has no knowledge of your bank details. Payment can be made by scanning the QR code with the iDEAL application on your smartphone. The iDEAL payment is debited immediately when the order is placed.

6.13 RESERVATION OF OWNERSHIP CLAUSE

Products remain the property of Motoblouz.com until full payment of the order has been received by Motoblouz.com. However, from the moment of delivery, the risks of the goods delivered are transferred to the customer.

6.14 DEFAULT OF PAYMENT

Motoblouz.com reserves the right to refuse to make a delivery or to honour an order from a consumer who has not paid in full or in part for a previous order, or with whom a payment dispute is in progress.

6.15 ANTI-FRAUD CONTROL

The security of your orders on Motoblouz.com is a major concern. This is why orders are checked before shipment.

As part of this control and in order to fight against fraud and usurpation of means of payment on the Internet, Motoblouz may ask the customer to provide proof of identity and residence. Depending on the date of receipt, your order may be delayed. Please note that proof of identity is analyzed and deleted after validation.

If the check of these documents proves favorable, the order will be validated. Otherwise, or in the event of non-receipt, Motoblouz reserves the right to cancel the order. The order will then be cancelled and reimbursed.

6.16 SCEAU DE CONFIANCE Trustpilot

Your purchase on Motoblouz gives you the opportunity to participate in a satisfaction survey organized by Trustpilot.

Through a satisfaction questionnaire designed to measure the quality of service provided to you throughout your purchase, you can share your personal experience with the community on the Trustpilot and Motoblouz.com sites.
Trustpilot will send you this questionnaire by e-mail 7 days after your order has been dispatched.

Trustpilot uses an intelligent customer evaluation service that enables users of e-commerce sites to have full confidence in an Internet transaction. E-tailers can thus openly show what their customers think of their services.

The information gathered in this questionnaire is subject to automated data processing, for which Trustpilot is responsible.

Partial or no answers to this satisfaction questionnaire will not affect the processing of your order.

Trustpilot and Motoblouz are the recipients of the personal data collected in these satisfaction questionnaires.

Non-nominative data will be used by Trustpilot in accordance with current regulations, in particular those concerning the protection of personal data.

In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify and object to all your personal data at any time. To do so, please send a letter, with proof of your identity, to : Trustpilot A/S, Pilestraede 58 5th floor 1112 Copenhagen Denmark.