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My item is malfunctioning. How do I open an after-sales service?

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Back & Sav

My item is malfunctioning. How do I open an after-sales service?

Your product is still under manufacturer's warranty and you are experiencing a malfunction?

Motoblouz takes care of everything!

Motoblouz assists you in your efforts and liaises with the manufacturer.

To begin with, all you have to do is open your after-sales service request directly from your customer account , in the "Returns & After-Sales Service" section.

Once you've filled in the form and added the photographs showing the defect, all you have to do is validate your request.

Our after-sales service will contact you within 48 working hours, to give you the procedure for taking charge of your product.

The usual processing time is 4 weeks, once we have received your product.

Repairs are always preferred by the manufacturer, but if this is not possible, a motorcycle advisor will come back to you to offer an alternative solution.

Make an after-sales service request

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