Check the general condition of your parcel at a relay point, consignee or at home.

The package is unopened, the guarantee strip is intact, and there is no major damage to the box.

When you receive your parcel, check whether it is damaged, rescotched or with the guarantee strip open. If this is the case, make a written reservation.

The deliveryman doesn't have time to note your reservation? Refuse the parcel and contact us.