Deliveries are made from Monday to Saturday.

On the day your parcel is picked up by the carrier, you will receive an e-mail and/or SMS informing you of the scheduled delivery date. You can then modify the delivery location and/or date on the carrier's website until midnight!On the day of delivery, in the early morning, you will receive an SMS indicating the estimated delivery slot (for example: "your parcel will be delivered between 10:20 and 11:20"). In order to deliver your parcel, the driver may ask you for the PIN code received by SMS and/or e-mail.

If delivery cannot be made, the parcel is automatically dropped off at a relay point near your home. Access permitting, you will find a delivery notice in your letterbox. You will also receive a "digital delivery notice" by SMS or e-mail inviting you to go to the designated drop-off point to collect your parcel.

Don't forget to bring proof of identity!
If you are unable to collect your parcel, you can also authorize a person of your choice to do so. This person must be in possession of a letter of authorization signed by you, and his/her ID. Please note that the parcel will be returned to us if it is not collected from the delivery point within two weeks.

If you choose to have your order delivered to your place of work, it is imperative that you include the company name and the first and last name of the recipient in the delivery address. Without this information, we cannot guarantee delivery to your chosen address.