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Delivery

My parcel says it's been delivered, but I haven't received it. What should I do?

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Delivery

My parcel says it's been delivered, but I haven't received it. What should I do?

Your parcel is indicated as delivered on the delivery tracking system but is not in your possession.

We invite you to :
- Check the delivery address you chose when placing your order
- Check that the parcel has not been picked up by a relative or dropped off at a neighbor's house.

If your parcel cannot be found, please fill in this document by hand:
Parcel declared delivered but missing</a

And send it, together with proof of identity, to contact@motoblouz.com.

As soon as the parcel is indicated as delivered on your tracking, you have 30 days to file a claim with the carrier.

Special case: delivery by Colissimo for a parcel without signature, we invite you to first make a request to the Customer Service Recipients. This will enable us to carry out a systematic search of delivery sites, and thus provide a first level of dispute resolution.

Rest assured, we never leave a motorcyclist by the side of the road!

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